Ticket Information

Order Online

When individual events are on sale, simply click the TICKETS button by the event you wish to purchase.

Order by Phone

Call 215.898.3900 to purchase using your American Express, Visa, MasterCard or Discover credit card.

Order in Person

Until further notice, the Penn Live Arts Box Office is closed to in-person service.

CURRENT BOX OFFICE HOURS

Monday – Thursday · 11 AM to 4 PM

Closed Friday – Sunday

The Box Office is also open two hours before show time for in-person service only. The Box Office remains open through intermission for Penn Live Arts performances and for 30 minutes after curtain for ticketed guest and student events. The Box Office is closed on recognized University holidays.

Box Office Policies

REFUNDS · Penn Live Arts does not issue refunds. All sales are final.

EXCHANGES · For the 21/22 season, ticket exchanges are free and available in-person, over the phone and by mail. Please have original tickets in-hand for exchanges made over the phone. We ask that requests for ticket exchanges be made at least 48 hours prior to the performance whenever possible. If the new tickets are more expensive than the original tickets, the ticket holder must pay the difference at the time of the exchange. Exchanges are based on availability and some restrictions apply.

PURCHASES CLOSE TO THE PERFORMANCE DATE · Tickets purchased within nine days of the performance date will be held at the Box Office. Patrons may be required to show a photo ID at the window to pick up their tickets.

HANDLING FEE


FACILITY RESTORATION FEE · All ticket orders will be accessed a $2 facility restoration fee when any ticket cost is more than $30; no fee when ticket cost is equal to or less than $30. (Waived for subscribers)

DISCOUNTS · Any available ticket discounts are offered off the full, regular price. These discounts may not be applied to previously purchased tickets. Only one discount can be applied per order; they cannot be combined or stacked. All discounts are based on availability and may be subject to restrictions.

ACCEPTABLE FORMS OF PAYMENT · Penn Live Arts accepts Visa, Mastercard, Discover, American Express and checks made payable to Penn Live Arts. Personal checks require 10 business days to process and are accepted only for events taking place 10 or more days after the date of purchase. Tickets will not be distributed until the check has been cleared. Though cash is accepted at the Box Office window, Penn Live Arts discourages mailing cash for ticket purchases or exchanges and is not responsible for cash that is lost or stolen during transit.

STUDENT TICKETS · Students must show Student ID when purchasing tickets at the Box Office. Students who do not have a Student ID will be charged full price for their tickets.

ACCESSIBLE SEATS · Accessible seats are available for people with mobility disabilities and their companions. People who use wheelchairs or other mobility devices, and people who cannot climb steps or walk long distances are permitted to purchase accessible seats. Individuals who, because of their disability, cannot sit in a straight-back chair or those whose service dogs cannot lie safely in the aisle are also permitted to purchase accessible seats. Please mention any specific needs when purchasing your tickets. » View Additional Accessibility Information

PERSONAL CARE ATTENDANT TICKETS · We provide complimentary admission for government-funded or paid personal care attendants (PCAs) whose attendance is required to enable those with severe disabilities (i.e. individuals requiring around-the-clock assistance) to attend events. Depending on the event and the location of the ticketed patron’s seat, the PCA will either be provided a seat or will be directed to a location nearby where they can stand (which may or may not include a view of the event). Any request for a complimentary PCA admission must be made when purchasing the patron’s ticket by calling the Box Office at 215.898.3900. » View Additional Accessibility Information

EVENT CHANGES/CANCELLATION · Artists and programs are subject to change. If an event presented by the Penn Live Arts is cancelled or changed, information will be posted on the website and included on the Box Office introductory phone message. Should the University of Pennsylvania or the City of Philadelphia suspend normal operations, then all events will be cancelled and the building will be closed. This applies to all performances, rentals, rehearsals and other booked events. We encourage you to provide your name, address, phone and email address at the time of purchase so that we may contact you in the event of significant changes.

TICKET DONATIONS · If you are unable to attend a performance, ticket donations are gratefully accepted for upcoming performances. To donate your tickets in person, bring them to the Box Office any time before the show. To donate via phone please have the tickets in hand and call before 6 PM on the last business day before the show.

» View our Theatre Policies